Terms & Conditions

These Terms & Conditions apply to all purchases made from Sportsman’S. By placing an order with Sportsman’S, the customer acknowledges and agrees to the policies outlined below.

1. Pricing

All prices are subject to change without notice. Orders will be invoiced at the prices in effect at the time of shipment. Pricing is not guaranteed until merchandise is shipped.

A partial shipment of an order does not obligate Sportsman’S to ship the remaining merchandise at the same pricing.

2. Terms of Sale

Unless otherwise specified, all merchandise is sold FOB shipping point.

Orders must be prepaid unless the customer is an established Sportsman’S account or provides an approved purchase order from an accredited funding institution.

All shipments will be made to the billing address on record unless otherwise authorized by Sportsman’S.

For individual orders, Sportsman’S accepts Mastercard, Visa, American Express, and Discover. A 2.75% service charge applies to all credit card transactions.

Payments made by personal check will be held for 10 business days following receipt to allow sufficient time for bank processing and clearance.

Sportsman’S does not offer international sales or shipping.

3. Ordering Information

Orders may be placed by phone, email, fax, or mail.

Customer Service & Ordering

Business Hours:
Monday–Friday, 8:30 AM–5:00 PM EST

Toll-Free: 800.537.5318
Local: 814.536.5318
Fax: 814.536.7868
Email: TEAMSPORTSMANS@AOL.COM

Email orders are accepted at TEAMSPORTSMANS@AOL.COM.

When placing an order, please provide the following information:

• Customer name and contact information
• Stock or item number
• Product description
• Size
• Color
• Quantity
• Shipping information
• Purchase order number, when applicable
• Any other information necessary to accurately process the order

Purchase Orders & Confirming Orders

If a purchase order is being used for payment, the purchase order number must be provided when the order is placed.

Please do not duplicate orders.

If an order is placed by telephone and a purchase order is subsequently submitted, the purchase order must be clearly marked:

“CONFIRMING ORDER ONLY.”

Failure to identify a subsequent purchase order as a confirming order may result in duplicate shipment and additional shipping and handling charges.

To inquire about the status of an order, please contact Customer Service at 800.537.5318 or TEAMSPORTSMANS@AOL.COM.

4. Delivery & Shipping

For orders shipped via regular UPS Ground within the 48 contiguous United States, delivery charges will generally be approximately 8% of the total merchandise invoice, excluding heavy or oversized items and any applicable additional charges.

Expedited shipping options, including UPS Next Day Air and UPS 2nd Day Air, are available for an additional charge.

Shipping charges are subject to change based on carrier rates, package dimensions, weight, destination, and special handling requirements.

Merchandise Damaged in Transit

Customers should carefully inspect all merchandise upon delivery.

Do not sign for a shipment showing visible damage unless the damage is clearly noted on the delivery receipt.

Claims for merchandise damaged during shipment must be filed with the carrier. Sportsman’S will provide reasonable assistance in communicating with the carrier when appropriate.

5. Packing Errors & Order Discrepancies

Any packing errors, shortages, incorrect merchandise, or other shipment discrepancies must be reported in writing within 10 days of receipt.

Adjustments can only be made when discrepancies are reported within this 10-day period.

Please contact the Sportsman’S Customer Service Department at 800.537.5318 or TEAMSPORTSMANS@AOL.COM.

6. Order Cancellations

Special-Order Merchandise

Special-order merchandise cannot be canceled once the order has been placed and is non-refundable.

Standard Equipment Orders

Standard equipment orders may be canceled provided the order has not yet shipped.

Cancellation requests should be made as soon as possible by contacting Customer Service at 800.537.5318.

Once an order has shipped, it is no longer considered canceled and becomes subject to the Returns & Claims Policy outlined below.

Customers are responsible for applicable shipping charges associated with returned merchandise.

7. Limitation of Liability

Sportsman’S makes no representation or guarantee that the use of any merchandise will be free from the risk of injury.

The purchaser and user assume all risks associated with the selection and use of merchandise.

No Sportsman’S representative or employee is authorized to waive, modify, or alter this condition.

Product specifications, features, colors, dimensions, availability, and other product information are subject to change without notice based on manufacturer production, availability, or revisions.

8. Limited Warranty

Sportsman’S provides warranty coverage in accordance with the applicable manufacturer's warranty against defects in materials and workmanship.

Products are not warranted against damage resulting from misuse, abuse, improper installation, improper care, neglect, alteration, or normal wear and tear.

Merchandise damaged during shipment is the responsibility of the carrier and should be reported in accordance with the Delivery & Shipping section of these Terms & Conditions.

For warranty questions or assistance, please contact Sportsman’S Customer Service Department at:

800.537.5318
TEAMSPORTSMANS@AOL.COM

9. Returns & Claims Policy

All returns require prior written authorization from the Sportsman’S Returns Department.

Return requests must be submitted within 30 days of the invoice date.

Returns will not be accepted for:

• Orders under $350.00
• Fewer than six items from the same manufacturer
• Special-order merchandise
• Custom or lettered merchandise
• Merchandise outside the applicable warranty period
• Merchandise that does not otherwise meet the requirements of this Returns & Claims Policy

Approved returns involving orders over $350.00 or six or more items from the same manufacturer are subject to a 15%–25% restocking fee, in addition to return shipping charges, which are the responsibility of the customer.

Return Authorization

All approved returns require a Return Authorization Number (RA Number) issued by Sportsman’S.

The RA Number must be clearly displayed on the outside of the shipping carton.

Packages returned without a valid Return Authorization Number may be refused and returned to the customer at the customer's expense.

Merchandise must be returned in accordance with the instructions provided by the Returns Department.

Manufacturer Warranty Claims

Merchandise requiring warranty service may be referred directly to the applicable manufacturer.

Sportsman’S Customer Service Department can provide assistance and applicable manufacturer contact information when available.

No refunds or exchanges will be issued outside the applicable warranty period.

10. COD Orders

Sportsman’S does not accept COD orders.

Customer Service

We appreciate your business and are committed to providing our customers with quality products, knowledgeable service, and dependable support.

For questions regarding orders, pricing, shipping, returns, warranties, or any of these Terms & Conditions, please contact us:

SPORTSMAN’S
829 Horner Street
Johnstown, PA 15902

Toll-Free: 800.537.5318
Local: 814.536.5318
Fax: 814.536.7868
Email: TEAMSPORTSMANS@AOL.COM